sidni Casino & Sportsbook FAQ

We require two documents for KYC verification. First, a government-issued identity document: a KTP (Indonesian ID), passport, or driving license. Second, proof of address, such as a utility bill, bank statement, or lease agreement issued within the last three months. Both documents must be clear, legible, and not expired. We accept photos uploaded directly in the sidni app or via web browser. We encrypt all documents immediately upon upload and review them only for verification purposes. Once approved, your KYC status unlocks full withdrawal access. If a document is unclear or expired, we'll request a new one via in-app notification.

During registration on sidni, you provide your email address, phone number, date of birth, chosen username, and password (which we hash and never store in plain text). We also ask your preferred language (English or Indonesian). After account creation, you log in and complete KYC verification by uploading your identity document and proof of address. This usually takes subject to verification; we notify you by email and in-app message once approved. You can use sidni for viewing games and reading rules during verification, but withdrawals are locked until KYC is complete. We use your information only for account operation, payment processing, and regulatory compliance—never for marketing without your consent.

If you cannot log in, first check that your username and password are correct. If you've forgotten your password, click "Forgot password?" on the login page and we'll send a reset link to your registered email within subject to verification. If you cannot access that email, contact support immediately via in-app chat or email [email protected]. We'll verify your identity using your KYC documents and phone number, then reset your credentials. If you believe someone else accessed your account, do not share your password with anyone. Change your password immediately once you regain access, and consider enabling optional two-factor authentication (2FA) in Account Settings for added protection. Report the suspected access to support so we can review your account activity and help secure it.

To reach our support team by email, send your inquiry to [email protected]. Please include your username or registered email address so we can quickly locate your account. Describe your issue in detail and mention any error messages you received. We respond to support emails during business hours (8 AM–11 PM, seven days a week). Typical response time is 2–4 hours for account-related issues and 4–8 hours for complex disputes. For urgent matters, use in-app support chat, which may have faster response times during peak hours. You can also contact our legal team at [email protected] for jurisdiction or compliance questions.

To deposit via online payment, e-wallet, or mobile banking, log into sidni, go to the Deposit section, and select your payment method. You'll see a payment link or QR code. Open your mobile payment app (local payment app, online payment app, or e-wallet in the GCash app), scan or tap the link, confirm the amount, and complete the transaction. Once your payment processor confirms the transfer (usually within subject to verification), your sidni balance updates automatically. No additional verification is needed for deposits under standard limits. For deposits above a certain threshold, we may request additional KYC review. You can deposit as many times as you wish; each deposit is recorded in your sidni transaction history. If a deposit doesn't appear within subject to verification, contact support with your transaction reference number from your payment app.

Yes, sidni supports bank transfers via mobile banking Virtual Account, local payment, online payment, and e-wallet. To deposit, select "Bank Transfer" in the Deposit section and choose your bank. We'll provide you with a unique virtual account number (for mobile banking) or transfer details. Use your bank's mobile app or online portal to transfer funds to that account. Transfers typically clear within 1–4 hours during business hours; weekend and holiday transfers (e.g., during Idul Fitri or Imlek) may take up to 24 hours. Once cleared, your sidni balance updates automatically. Keep your bank receipt for reference. Bank transfers are recommended for larger deposits because they offer transparent documentation. If your transfer doesn't appear, check your bank's confirmation and contact support with your transfer receipt.

Our weekly cashback offer is a promotional feature available to eligible accounts. The mechanics depend on the current promotion; we notify you via in-app message and email when you qualify. Generally, cashback is calculated on your total activity (bets, game play) during a specific week and credited to your account by the end of the following week. Cashback amounts and eligibility criteria may change; read the promotion details in the Promotions section of sidni before the offer period starts. Cashback is subject to terms—for example, it may not be withdrawable immediately or may require additional play before withdrawal. If you have questions about whether you qualify for a current offer, contact support. We do not guarantee specific cashback amounts; all promotions are subject to availability and may be modified at any time.

Before placing your first bet or opening a live-dealer table on sidni, read the game-specific rules for your chosen market or game. For football betting (Liga 1, Piala Indonesia, Champions League, Premier League, Piala AFF), understand how odds work, what markets are available (match winner, over-under, player bets), and what happens if a match is postponed or abandoned. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), know the minimum and maximum bet limits, how payouts are calculated, and that live games are conducted in real time by our dealers. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand that each spin is random and independent; past results do not influence future outcomes. For esports (Mobile Legends, Free Fire, PUBG Mobile), review tournament schedules and team rosters. All rules are available in-game or in the Help section. If you're unsure about a rule, ask support before betting.